NEWEnterprise-grade AI fulfilment: we own the outcome, not just the build
Automation · E-commerce

Orders that process themselves, peak season included

A shop runs fine until Black Friday. That is when you find out which part of the operation was actually a person copying data.

In short

E-commerce automation: order intake, automatic status and changes, returns, sync between shop, invoicing and courier.

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How it works
  1. Request or event
  2. Automation
  3. Your tools
  4. A person only for exceptions

The order lands in the shop, the customer has to be recorded somewhere, the invoice issued in another system, the shipping label in a third, and "where is my parcel" is answered by a person too. Each step takes a minute. In season, a minute times the volume is why people get answered the next day.

From order to delivery, without manual steps

The order triggers everything that follows: the data reaches the right systems, the invoice is issued, the customer gets their confirmation, and the team only sees what needs a decision.

  • The order written automatically into the CRM and invoicing
  • The invoice issued without re-entering data
  • Confirmations and notifications to the customer
  • Stock synced between platforms

Order questions, answered automatically

"Where is my parcel" is the most frequent message a shop gets and the least useful for a person. The customer asks by phone, WhatsApp or chat and gets the answer straight from the system, including changes or cancellation, while the order still allows it.

Returns and special cases

A return request is taken, checked against your rules, and starts the process. Anything outside the script reaches a person, with the order history attached.

How we work, in five steps
  1. 1Process Audit
  2. 2Solution & Plan
  3. 3Execution
  4. 4Ownership & Maintenance
  5. 5Continuous Optimization

What you get

  • The order flow automated, from placement to delivery
  • Sync between shop, invoicing and CRM
  • Status, changes and cancellation on the customer's channels
  • Return requests taken automatically
  • An alert to a person for anything outside the script

Already running

Orders handled automatically, in production

Status, updates, cancellation and product recommendations in a single conversation, with operator handover when needed.

Shops connected to automated flows

Orders, stock and customers synced for several e-commerce clients.

Most often bought by
E-commerceRetailDistributionManufacturing

Frequently asked

Does it work with our shop platform?

With the common platforms, yes: we work regularly with shops running on standard solutions. For a custom platform it depends what API it exposes.

What if a system goes down in peak season?

The automation retries, and whatever does not go through lands in a list with full context so it can be redone by hand. Nothing disappears silently. That is exactly the scenario this gets built for.

Start Putting Your Work on Autopilot.

Leave your details and we'll call within 24 hours, or book a 30-minute call now. We'll map what to automate and own it from there.

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What do you want to automate?
Time lost on repetitive work?
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